All Systems Operational

About This Site

Consult this page for the current status of the ScreenScape service.

If you're unable to access our service or are seeing an issue with your digital sign, check here for Incident reports. Scroll to the bottom for a history of any Incidents that may have occurred on our system.

You can also subscribe to get updates on Incidents via email, text message or RSS feed. (Use the 'Subscribe' button at the top right.)

The graphs below provide historical data on up-time, maintenance windows and error rates on our server landscape.

If this doesn't fully address your concern, contact us directly via this link https://www.screenscape.com/help/contact-customer-success/

ScreenScape Servers ? Operational
90 days ago
100.0 % uptime
Today
ScreenScape API ? Operational
90 days ago
100.0 % uptime
Today
Backend for CMS and Players ? Operational
90 days ago
100.0 % uptime
Today
ScreenScape Hardware management ? Operational
90 days ago
100.0 % uptime
Today
ScreenScape CMS ? Operational
90 days ago
100.0 % uptime
Today
ScreenScape User authentication ? Operational
90 days ago
100.0 % uptime
Today
Image and video uploads ? Operational
90 days ago
99.75 % uptime
Today
File Uploads ? Operational
90 days ago
99.99 % uptime
Today
File Conversions ? Operational
90 days ago
99.5 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
API Error Rate
Fetching
API Response Time ?
Fetching
Backend Error Rate
Fetching
Backend Response Time ?
Fetching
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019
Resolved - This incident has been resolved.
Oct 3, 11:35 UTC
Identified - We have identified an issue with our video uploading service that is preventing videos from being uploaded to the ScreenScape application. We are currently working towards a resolution and we will post updates as they come.
Oct 2, 20:22 UTC
Oct 2, 2019
Resolved - This issue has been resolved. To restore RSS playback functionality, please reboot your ScreenScape Connect Device.
Oct 2, 16:08 UTC
Identified - We have identified an issue with our RSS proxy server and have confirmed that any playlist that is attempting to play an RSS feed within their playlist layout will now display as a full screen Media item. We are currently working to restore all RSS feed functionality. Updates to this ongoing issue will be posted here.
Oct 2, 15:38 UTC
Oct 1, 2019

No incidents reported.